Payment Policy

Accepted Payment Methods

We accept online orders through Cash on Delivery (COD) and Prepaid payment options.

For prepaid orders, O2 Organics accepts the following payment methods:

  • Visa, MasterCard & American Express (Debit and Credit Cards)

  • UPI

  • Net Banking

  • Digital Wallets (as available at checkout)

All available payment options will be displayed at the time of checkout.


Card Payment Information

When making a prepaid transaction using a Visa or MasterCard, you will be required to enter:

  • 16-digit card number

  • Card expiry date

  • 3-digit CVV number (printed on the back of the card)

For American Express cards, you will be required to enter:

  • 15-digit card number

  • Card expiry date

  • 4-digit security code

⚠️ O2 Organics does not store or have access to your card details. All transactions are processed through secure, encrypted payment gateways.


Payment Confirmation Issues

If the payment amount has been debited from your account but you have not received an order confirmation, please contact our customer support team with the following details:

  • Transaction Reference Number

  • Registered Email ID and Phone Number

  • Date & Time of Transaction

📧 Email: o2organicss@gmail.com
📞 Customer Support: Mon–Sat, 10:00 AM – 6:00 PM

Our team will assist you in resolving the issue at the earliest.


Third-Party Payment Gateway

O2 Organics currently uses GoKwik Commerce Solutions Private Limited as one of its payment service providers.

Customers may be redirected to the website or platform of GoKwik Commerce Solutions Private Limited, which is not under the control of O2 Organics. We do not assume responsibility for the content or policies of third-party websites.

For more information regarding third-party services, please refer to our Terms & Conditions.


Important Notes

  • All payments are subject to successful authorization by the payment gateway.

  • O2 Organics reserves the right to change or update payment methods at any time without prior notice.