Privacy Notice

Privacy Notice

At O2 Organics, we respect your privacy and are committed to protecting your Personal Data. This Privacy Notice explains how O2 Organics (“we”, “our”, “us”) collects, uses, discloses, and safeguards your Personal Data when you visit our website, purchase our products, or interact with us in any manner.

This Privacy Notice is issued in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (DPDPA).

Who Is Collecting Your Personal Data?

All Personal Data is collected, controlled, and processed by O2 Organics, the Data Fiduciary.

This Privacy Notice applies to:

  • Our website and online store

  • Our products and services

  • Our marketing communications

  • Any interaction you have with O2 Organics online or offline

What Personal Data We Collect

You are not required to provide Personal Data; however, certain information is necessary for us to deliver products and services effectively.

1. Personal Data You Provide Directly

This may include:

  • Name

  • Email address

  • Phone number

  • Shipping and billing address

  • Order and purchase details

  • Account registration information

  • Information shared through contact forms, reviews, surveys, or customer support

2. Personal Data Collected Automatically

When you visit our website, we may collect:

  • IP address

  • Browser type and device information

  • Pages visited, time spent, and interaction data

  • Cookies and similar tracking technologies

3. Personal Data from Third Parties

We may receive limited information from:

  • Payment service providers (transaction status only)

  • Logistics and delivery partners

  • Analytics and advertising partners

  • Social media platforms (if you interact with our pages or ads)

Special Categories of Personal Data

O2 Organics does not intentionally collect sensitive personal data such as biometric data, genetic data, or health records unless:

  • You voluntarily provide it, and

  • Explicit consent is obtained, where required by law

Purpose of Collecting Personal Data

We collect and process Personal Data for the following purposes:

  • To process and deliver your orders

  • To manage customer accounts and support requests

  • To communicate order updates, offers, and promotions

  • To improve our website, products, and services

  • To personalise user experience and recommendations

  • To comply with legal and regulatory obligations

  • To prevent fraud and secure our platform

We only process data that is necessary, lawful, and proportionate.

Cookies & Tracking Technologies

We use cookies to:

  • Improve website performance

  • Analyse user behaviour

  • Remember user preferences

  • Deliver relevant content and advertisements

You may choose to accept or reject cookies through your browser settings. Disabling cookies may affect certain website features.

Sharing of Personal Data

We do not sell your Personal Data.

We may share your data with:

  • Payment gateways (for transaction processing only)

  • Logistics and delivery partners

  • Website hosting and analytics providers

  • Marketing and communication service providers

  • Legal or regulatory authorities when required by law

All third parties are contractually obligated to protect your data.

Data Security Measures

We implement reasonable security practices to protect your Personal Data, including:

  • Secure servers and encryption

  • Restricted access on a need-to-know basis

  • Regular monitoring and security updates

  • Data minimisation and anonymisation where applicable

Despite best efforts, no system is completely secure. We continuously improve our safeguards.

Data Retention

We retain Personal Data only for as long as:

  • Necessary to fulfil the stated purpose

  • Required under applicable law

  • Needed for dispute resolution or compliance

Once data is no longer required, it is securely deleted or anonymised.

Your Rights as a Data Principal

Under applicable laws, you have the right to:

  • Access your Personal Data

  • Correct or update your Personal Data

  • Withdraw consent at any time

  • Request deletion of your Personal Data

  • Object to direct marketing communications

  • Lodge a grievance with us

Withdrawal of consent may affect our ability to provide certain services.

Children’s Privacy

Our website and products are intended for individuals above 18 years of age.
We do not knowingly collect Personal Data of children without parental consent. If such data is identified, it will be deleted promptly.

International Data Transfers

Where required, your Personal Data may be processed outside India in compliance with applicable data protection laws and with appropriate safeguards in place.

How to Contact Us

For privacy-related queries, data access requests, or grievances, please contact:

O2 Organics
📧 Email: o2organicss@gmail.com
📄 Contact Form: Available on our website

We aim to respond to all requests within a reasonable timeframe.

Updates to This Privacy Notice

We may update this Privacy Notice periodically to reflect changes in laws, technology, or business practices.
The updated version will be posted on this page with the revised date.

Your continued use of our services constitutes acceptance of the updated Privacy Notice.